I just came from a meeting where I was subject to a few “WOW” moments. There are a few times in my business where I get to see some cool technologies that revolutionize the way we communicate, or listen, or perhaps the way we drink our coffee. All of it is related to entrepreneurs that are taking their ideas and making them work.
The same should be for businesses that are already established. We have been told the quote “innovate or die.” We heard it as recent as the opening keynote at CES. That is a mantra that all businesses should be paying attention to in the future. Innovation is key to keeping your product or service fresh. People will want to continue to buy if it changes and is better or changes their lives for the better. I think Ford is doing that with its own innovations in vehicles.
I hope that in the coming weeks, we will be creating some “wow” moments for our clients and business partners. We can use the “Wow” we are seeing as innovations and implement them into our daily routines to help clients and others change and make their own “wow” or awesome sauce or whatever buzz phrase you choose.
Stay tuned for some magical moments here at One By One Media, as we start on a mission of creating “Wow” and innovating our services. I challenge all of you to have your own mission of creating “Wow!!”
photo via puliarf
I have been writing this blog post for the last 5 years. No, I haven’t been actually writing this post for that long, but I have been preparing to write this post for nearly that long. You see I have been a strategist a long time in Internet years. I have put many of those strategies together, and I am happy to say that many of them actually worked, but I must also say unfortunately, some of them and I should say more than I care to admit have probably failed. I tried most of these ideas and “campaigns” on my own company and used myself as the test subject. I have always tried them in my own marketing, advertising and public relations and as I said, some work and some don’t. This post is not about the “try” or “the idea”, but the execution.

I will be speaking at Wordcamp Miami as I did in Las Vegas on "Blogging for A Living", it is a presentation that I have given a number of times and therefore I wont have to prepare more than my usual, but more importantly, and perhaps more fun I will be doing a live radio show from BarCamp Miami courtesy of my client
This event has some real
consumer had a problem with their product after purchase. They found the blog on the company website or through a search engine, and used the contact page on the blog. They could have also used the comment section of the blog as well, but chose to use the contact form. They explained their problem in the contact page and the blogger was able to immediately help them connect with the proper person to correct their problem or to allow an exchange of the product if necessary. This all seems very common in many cases, but it also provides a great opportunity to show other consumers that you are on top of customer concerns and work hard to resolve their problems if needed. This scenario offered a chance to post an article about the product problem, the reporting of the problem, and any resolution that has occurred as a result. This allows other customers to find perhaps the same problem and use the same process for resolution. A blog can also serve as a great customer service tool, and the resulting service can be used for some very important blog fodder.
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