Truth Can Lead To Involuntary Transparency

Transparency always comes at a price.  Normally the price is honesty and integrity, but sometimes it can come in the form of justice and wrath.  While following along with Twitter today, Anil Dash of Six Apart provided a link to a post by Adam Kuban at the Serious Eats blog that comments on an article in the Wall Street Journal by David Kesmodel and John R. Wilke about comments in forums by “Rahobed”. Now that all the attribution is out of the way let’s discuss the story.

wfimage It seems that John Mackey, the CEO of Whole Foods, has been out in the web acting as the pseudonymous Rahobed, a backward spelling of his wife’s name Deborah, and posting in forums and other places about Whole Foods and its competitor Wild Oats.  I am always amazed at what can be found by using some backend tools to uncover the identity of commenters on blogs and those in forums.  This seems to be the gist of his comments:

“Would Whole Foods buy OATS?” Rahodeb asked, using Wild Oats’ stock symbol. “Almost surely not at current prices. What would they gain? OATS locations are too small.” Rahodeb speculated that Wild Oats eventually would be sold after sliding into bankruptcy or when its stock fell below $5. A month later, Rahodeb wrote that Wild Oats management “clearly doesn’t know what it is doing …. OATS has no value and no future.”

Should he have used his own name? Perhaps commenting and conversing in forums was not the best way to achieve the conversation about his industry.  I might suggest that instead of acting as a sock puppet and making comments and disparaging statements about rivals in forums, it may have been better for Mr. Mackey to have started a blog to discuss his thoughts on the industry, about his competitors or what he thought about his own haircut.

Yes, it is a fine line when dealing as a public company where any misstated item could come back to haunt a company.  Statements made to manipulate stock prices is obviously illegal, and of course any slanderous comments or libelous articles still come with criminal penalties as well as civil.  This can all be a difficult path, but a CEO of a corporation should not be out there on the Web doing this type of activity.  For the obvious reason of the possibility of getting caught.  The results now are for worse than if he had just started the John Mackey blog.

 

Stellar Advice for the Corporate Blogger from Matt Cutts

There was a kerfuffle recently over on the main Google blog last week.  While what was said and how it was handled is long over and done, I’m not going to pummel that deceased equine, Matt Cutts published a set of must read tips for the beginning blogger, especially the new business or corporate blogger:

The easiest time to make a blogging gaffe is when you?re starting out. When you?re about to start blogging, ramp up slowly:
1) Ask someone experienced to read the first several blog posts you do. They can flag inaccuracies or tell you if you misjudged the tone of a post.
2) Write a few posts that you?re willing to throw away. You still get the practice, but without as much pressure.
3) Do a guest post or two on someone else?s blog first. At Google, we have lots of official blogs. It?s better to try things out as a guest before you step into the spotlight on your own blog.
4) Practice on forums first. For example, Google has a lot of discussion and help forums where Googlers chime in from time to time. For Googlers, that?s a great place to start. For other companies, find the most relevant forum and practice chatting with people (make it clear that you work for your company so that people don?t think you?re astroturfing).

Don?t criticize other companies or people. This isn?t a hard and fast rule. But for a company blog, it?s usually unnecessary and unwise to throw dirt at other companies. For one thing, it lowers the level of discourse. Plus Silicon Valley and the blogosphere is a small place; the person that you publicly rake over the coals now might work with you down the road. I know that the temptation is strong, but resist it as often as you can.

Don?t post when you?re angry. Pretty much every time I?ve posted angry, I?ve regretted it later. The pace of the blogosphere conversation can be torrid, so reacting quickly can be critical to get your side of the story out on Techmeme or other places. But if you can afford the time, take an extra day to get a little perspective. Sometimes other people make the same points that you would have made.

Learn which stories matter and which ones don?t. You don?t have to respond to every criticism that someone makes. If a story is little more than insults, maybe it?s better to work on developing a thicker skin. And sometimes people are just baiting you trying to get attention. Usually there is a core issue that someone is angry about though. Tackle that issue and don?t sweat the insults.

If you make a mistake, don?t clam up. If you work hard enough for long enough, you?ll eventually make a big mistake. Think of it like skiing: if you never fall down, you?re not pushing yourself hard enough. The important thing is to keep participating in the conversation. Post again to clarify your stance. Don?t yank the original post. If you have to change the original post, make it clear how you changed it, e.g. adding a postscript or striking out what isn?t right.

Here?s a bonus tip specific to this situation: include a datestamp on all your posts. The posts on Google?s health advertising blog are currently month-stamped and time-stamped, but not date-stamped. I?d recommend changing that template to be like most other Google blogs. That lets people see that a clarifying post went up within a day or so after the original post. Source: Matt Cutts: Gadgets, Google, and SEO » Company blogging 101

Let me pull out the second-to-last tip on mistakes and expand on it.  You will make a mistake.  There will be a gaff at some point.  It is human nature.  Lord knows I’ve had my share of posts that had to do and “oops” update or say I’m sorry in some fashion to someone.  So don’t stress over it when it happens, just deal with it.  As Matt says, don’t clam up.  Take a little bit of time to collect yourself and then deal with it and be done.

Blogging, especially business blogging, gets easier with time and practice.  Just sit back, write, have a laugh at yourself sometimes (especially over your typos), and enjoy the ride.  It’s worth it, really.

Too Many Social Networks Causes Headaches

I’ve been hearing of many people getting to the point of overload on the number of social networks they belong to and the number of networks they are following.  I have a handle on the feeling and have experienced the same headaches that many suffer from as a result.facebooklogo

I spent Sunday actually building my community of social networks.  I try to make sure that I always know how to use the tools available and to be knowledgeable about the use of the latest of the networks out there.  The first social network I tackled was Facebook.  This seems to be one of the largest growing social networks lately and I decided I better get on that  bandwagon.  I added friends I knew and some I actually didn’t know personally.  My apologies if I sent you an invite to be my twitterfriend as I ran the easy to ask application that spams all your email files. 

I have been an early adopter of the Twitter social network and have really enjoyed Twitter as a way to follow along with my friends, clients, and peers.  I have spent a long time growing the number of friends and the number of followers to my Twitter page.  This does cause problems when you ever want to switch to another social network that might be very similar or the next generation.  Such a thing happened when I decided to check out the Twitterish type of application in Jaiku.images

Jaiku was the next type of Twitter type social network that offered a different user interface and some other features.  I was not very enamored with the service and barely stayed long enough to see if it was worth my time.  It was not the most favorite of networks following the Twitter explosion, and was launched to close to the same time.  This was not the same with the latest of networks to launch.

pownce_logo The next network I decided to try was Pownce.  This network in my opinion launched at just the right time.  They took the best attributes or the other networks, expanded them somewhat and made it very nice to look at as well as operate.  I was able to grow this community much faster than I was when Twitter first came on and it could be because I promoted the building of my Pownce page and community through the use of Twitter, which in itself is an irony.

www.STADTAUS.com_btn3910742 Tomorrow is our scheduled radio show at Blog Talk Radio.   We will be discussing this new onslaught of social networks and we will talk about the headaches others are having as a result of trying to keep up with the the madness.  We are always going to be able to tell our clients about these applications and how best to keep up with them.  Our most beneficial service is actually providing a social media manager or community watcher for companies. 

UPDATE:  [7-3-07]  Thanks to BL Ochman through Twitter, she points us to an article by Mashable about Mini Blogging, where they compare 8 different applications.

 

Can WordPress Compete Against Moveable Type?

I was reading Anil Dash’s post today about the launch of Moveable Type 4. My blog life was born using the Moveable Type Platform. At the time I began blogging, I was of the opinion that MT was the one and only platform for me. It was the choice of many of the top bloggers and had many features that I wanted. When I buy things I do lots of research and checking things out then make my decision based upon my findings. This is what I did when choosing my blogging platform.

Along came WordPress and I heard some great things about that platform. Contributing to a number of blogs over the years, I have seen many different applications, and once I used the WordPress system, I was sold. What was different from Moveable Type? To me it was more user friendly, and the most important reason was spam blocking. I was having a horrible time with Moveable Type’s spam blocking ability. I spent more time deleting spam comments and trackbacks than I was actually writing the posts and reading comments. WordPress was my answer to that problem.

Now Moveable Type has released its newest version of its application, Moveable Type 4. I wonder if they are as user friendly as WordPress and I also wonder about the widgets/plugins/features and whether they have the same coolness as WordPress. I waffled about maybe testing the MT4 Beta, and quickly looked through the site and saw the features offered by MT, and then I finished with the last navigation tab, “Pricing and Purchase”. I was able to quickly make my decision, because one word I did not see…FREE. Until MT decides to offer their application to us commercial users that are on a tight budget, I guess I will have to say that MT will never compete with WP.

 

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Mediasphere Radio: Beginning Blogging 101

Tris and I had a great time talking about how a business or individuals can get into blogging. We talk about the very basics and things to think about and tips on how to get your company up and blogging.

You can go and listen to the show!

Tags: , Bloggers For Hire, , , Hiring Bloggers, , Mediasphere Radio, One By One Media, Professional Bloggers, , , Tris Hussey

Blogging, social media, communications, and corporations–More advice for a grad student

Joe Thornley got this request for help from a grad student:

Hello Mr. Thornley,

My name is Leah and I am a graduate student at xxx University in
yyy and I am writing a research paper about blogging. … My
research is exploring the use of blogging as a useful social facilitator
between the media(community) and organizations. …

I would love to know how you view the use of blogs in terms of importance in
the communication between businesses and corporations and the media. Has it
greatly helped? Some corporations have had some embarrassing mishaps with
the use of blogs (ex. wal-mart), how can this be prevented? Why should
corporations still consider the use of blogs despite their fears? If a
corporation is considering the development of a blog, what things should be
taken into consideration?

If you could provide some insight into any of these questions that would be
wonderful. …

Sincerely,
Leah H.

Having been a grad student, and having asked similar questions to my scientific peers during that time, I feel for the woman. And since Joe asked for all of our help in expanding on what he said, well I said I’d give it a shot–just not within the constraints of a comment box. I actually offered to e-mail it, but eh, I’m in a blogging mood right now so I’m going to run with that.

Like Joe pointed out considering just blogs in this question too tight a constraint. I’d expand, as he did, to just say “social media”. Blogs, podcasts, video blogs, livecasting, social networks (Facebook, etc).

The whole “why” questions is a really good one. Pretty similar to the “why do we need a website” a few years ago. Essentially the why is this is how we are communicating with each other. People like to connect and communicate, marketers know this and have been following new communications media for centuries. Imagine this conversation: “I’ve heard about this new ‘newspaper’ thing. Some that guy Ben Franklin has a new one going and he wants to know if we want to have a little bit about our company in it. It’s just a fad, he’s crazy…”

Fine, I’m playing a little fast and loose with historical facts. I was an anthro major, not a history major, cut me some slack. You get my point though, right? The “why” isn’t because this is the cool, new thing, it’s because looking over the past five years the trend has been more and more information online. The trend in the last three has been the opening of the social conversation between companies and customers. If you aren’t participating in the conversation, and even listening counts, you’re going to miss out on an amazing realm of information and knowledge.

Now the preventing mistakes. Well, firstly, you can’t. Sorry, it’s going to happen. We’re people, we goof. It’s in our nature as much as it is to communicate. Now you can lessen the “doh!” factor by listening to the conversations in the social media space. Listening lets you get a feel for the social norms in the social media sphere, who the influencers are in your niche, and maybe most importantly, who to call when you need help.

Leah, I hope this answers more of your questions.

 

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Where.com Secures $11M Funding and a New Blogger

We are proud to announce that a new client of ours, uLocate Communications, recently received an $11 Million round of funding through Venrock, Grand Banks Capital and Kodiak Venture Partners, and they will be using that funding to further their new and exciting mobile platform at Where.com. In addition to the funding, One By One Media and Bloggers For Hire will be providing them a professional blogger to jump into the Where.com application and use it as a consumer and to post about his experiences and thoughts on the application.  Where.com’s platform is very exciting, as is stated from the press release:

WHERE is the first application development platform that addresses the major challenges facing developers and operators in the mobile application landscape. Built on the same framework that powers MapQuestâ„¢ FindMe and Helio’sâ„¢ Buddy Beacon, WHERE delivers the promise of marrying mobile technology with GPS. As a result, consumers have a wealth of content to choose from, effectively personalizing their mobile GPS experience. WHERE helps you find the people, places and things that matter to you.

Walt Doyle, CEO and President of uLocate is also a participating blogger which makes this company a very forward thinking company that I expect great things from them anbd not just because they have chosen our company to assist them in their blogging efforts, that’s was just a bonus.  They understand the power of blogging and want to expose their platform to as many developers and other consumers as possible.  They understand the communication tool that blogging provides and have implemented their online plans to include this powerful tool.  This company is going places, and I’m glad we get to be a part of it.  For further info you can see the full press release.  Follow along and see how Where.com will rock your mobile experience.

Tags: uLocate Communications, , , Kodiak Venture Partners, Where.com, One By One Media, Bloggers For Hire, , , Helio’s Buddy Beacon, , , Walt Doyle, , , CEO Blogs

A CEO Blog shouldn’t be ghostwritten, sorry Debbie

Ghostwriting of CEO blogs.  I though we put this one to bed a while ago, but I guess not.  Okay, it seems that from Debbie’s post that some people think it’s okay and pretty much the rest of the Blogosphere disagrees.

I know CEOs are busy people, but they still manage to send e-mails to their VPs and such.  That’s why Blackberries were invented.  Once post a week, maybe two, that would be great.  Don’t have time to put in the links?  No problem, fine have your admin do that.  No biggie.  The idea of a CEO blog is that it’s an inside look in the the company.  Not a filtered view of the inside look into the company.

I could never write with the perspective of the CEO and get it bang on.  I’d miss the subtle tone and style that makes that person interesting.  I don’t care how good a ghostwriter you might be, you are still a filter.  Your persceptions will still colour the outcome.  Sorry it’s basic quantum physics and a little anthropology/sociology theory thrown in for good measure.

Eric Eggertson takles this topic as well, not at the level of the CEO, more at the level of “should your PR firm write your blog”.  Umm, no.  Bad idea.  Anyone who is paid to make you look good and put the best spin on bad news for you isn’t going to be a good blogger for you.  There are awesome PR bloggers out there.  I know lots, Eric is one, Steve Rubel, Joe Thornley, Jeremy Pepper.  But I dont’ think, I hope they wouldn’t, blog for their clients.  They might help their clients blog.  Coaches the blogger and such, but writing? Nope.

The central issue here is one of perspective and transparency.  Transparency, well I’m not going to go there, we know the drill, okay?  Perspective is the important matter.  That feeling, that passion, that insight.  That is was makes the difference between a good blog and a great blog.  You can’t get that from a ghostwriter.  Personally, I think you’d be better off finding a sharp lower-level person on the company, or better several, to contribute to the blog.  Make it a company blog, sure the CEO will chime in a couple times as week maybe, but the rest of the time, show off the amazing people you have in your company.  Let them tell the world about their passion for what they do.

I think you’ll be happy with the results.  Acutally, I know you will be.

 

We won’t write the Pointy Haired Boss’ Blog either

I would hate to be Tina.  Actually, I’d hate to be the Pointy Haired Boss’ Communications Department when the Blogosphere figures out that Tina is writing the boss’ blog for him (Tina would probably get Dilbert or Wally to out the faux blog).

I know this cartoon is making the rounds on various blogs and while many might make other point about how typical this might be, etc, I’m going to make the point: This is not how Jim and I work.

Yes, we set up blogs for companies.  Yes, we hire professional bloggers to blog on those blogs.  However our bloggers blog as themselves, not as a CEO or someone else.  They don’t blog as the employees of the company.  They are content area experts and syndicated writers.

That, Jim and I feel, is the right way to launch a successful blog.

Hat tip: Josh Bancroft’s TinyScreenfuls.com » When the Boss Starts a Blog

 

The Brogan “Extended Conversation” Manifesto – Web 2.0 Delivers Our Message

Chris Brogan has written a great blog post today about extending the conversation.  He says that he believes that all of these web 2.0 tools that are available are for helping to extend the conversation.  I have to agree with Chris.  He touches on something that I think is the gist of Shel Israel’s new book about Global Neighborhoods.  Web 2.0 has allowed us to reach out and communicate like never before.  I have experienced it on a personal and business level myself. 

He makes a great point about how we are merely just a somewhat big cocktail party all talking to each other without reaching out to a broader audience.  We reside in a bowl or a bubble and we can only hear ourselves.

We’re all just talking to each other, which is swell, but if we want to be relevant, we’ve gotta climb the slippery, shiny, invisible sides of this big bowl we’re all standing in, and we’ve gotta get out there into the crowd. If I had this graphic, I’d post it. The graphic would be a guy throwing a bowl of shiny goldfish into a busy crowd. Think about that a moment. We’re all just goldfish in a bowl until we get there, into the people’s world.

I love this analogy because some days I feel like I myself am trying to climb the sides of the bowl to get to the outside to get the message to those that I can see through the bowl but they can’t seem to hear me.  I shout and shout and they walk on by like that zoo exhibit of the penguins underwater in Happy Feet (yes, my life is all about animated movies).  If I could only get through the protective glass and grab them and shake them.  Make them hear me.

I have begun to leave the virtual life and the echo chamber to get out into the real world and speak to people about Web 2.0 and the social media.  They have heard about blogs now which is different from this time last year.  The MSM has helped deliver the term and the message.  Of course, they have done this kicking and screaming, as is still shown by Jeff Jarvis as Chris mentions with NBC not allowing the Presidential debates online.  What happened to equal access? The funny thing is, NBC will broadcast it and it will be reported and written about by bloggers long before the MSM can possible publish their thoughts.

Controlling how you reach people is an illusion.  With the new Web 2.0 applications and uses being employed, they will find you whether you intend them to or not.  As Jeremiah Owyang was presenting at his panel at the ad:Tech conference in San Francisco, it became apparent that we as web 2.0 experts cannot agree on this issue.  I agreed with some on the panel and others not.  My style and message was even different than the people involved in Jeremiah’s chat.  It became clear then that we are not all singing from the same song sheet.  This in my opinion is a great thing.  It brings variety and diversity to the message. 

Finally, Chris Brogan asks the questions, "Should we even try to reach out?"  My response is a resounding YES.  Our problem is we are not sure ourselves what message we are reaching out with to be able to sing the chorus as Chris so aptly put it.  I think as we increase the integrity of the Web 2.0 foundation, we will begin to see our message take shape and it will allow us to break free of our "Bubble".  The chorus will get louder and the harmony will be great music.

[Photo taken from Chris Brogan]

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