An Open Letter To Roger Kent of Rug Doctor

Dear Mr. Kent:

A while back I wrote about your company and a problem you were having with an employee/employer issue with one of the Rug Doctor workers. Since that time, I have noticed in my own site stats that I have been getting many referrals from searches for your company name. I also noticed, at the time of writing this post, by using Google’s search engine, my small trafficked blog shows on page one when searching the phrase “Rug Doctor.” I did notice that your company also shows on page 1 of those organic search results.

My site is merely a blog about the blogging business and has nothing to do with carpet cleaning. I talk about blogging and consulting, marketing, advertising and many other things related to the technical field of businesses and their online campaigns. I notice that your site does not have a blog, but your site is complete with lots of carpet cleaning related keywords.  I was disappointed to see your site redesign not include a blog as you may know because of my advocacy of blogging related to your PR problem as above. 

I noticed that NetSuccess recently redesigned your site. NetSuccess has done a great job in providing you with an easy to use and well designed web site but have not added a company blog.  I did notice that they themselves have started a company blog so there may be some possibilities in the works or something on the drawing board. They may be learning about the benefits of blogging themselves and are not sure of its value.

I thought of writing this letter because I am seeing a recent increase in these searches involving your company and an increase in my traffic. I was curious as to why that may be the case so I did some looking around at some of the other results of the search and performed a search of my own. What I didn’t see was anyone in your company joining in the conversations I came across about your product. The mining that I performed took very little time or effort, and there seemed to be a large amount of mentions just within the 2 minutes I looked at the list of links.  These conversations are very valuable and should be followed and analyzed.

If you don’t have a blogger or if you are not hooked into the blogosphere as part of your online campaign, I would love to talk to you about the benefits and the wisdom of implementing a blog in your online campaign.  Thank you for your time.

Sincerely,

Jim Turner

P.S.  Let’s set up a blog and topple Stanley Steamer from the number 1 organic search result for “Carpet Cleaning.”

The Rug Doctor Needs A Blog Doctor

The Rug Doctor may find need to communicate its side of the story whether their side is good, bad or ugly.  Visiting their website we find absolutely no press release or other communication regarding its recent story about firing an employee for rushing to the side of his wife who was dying of cancer.  They have since offered the man his job back, but this could be a devastating story to the brand of The Rug Doctor.  If you don’t think it will, just think about every woman, or man for that matter, that uses their service finding out that they don’t look kindly upon their employees taking time away from scrubbing rugs to be with a dying spouse. 

If The Rug Doctor had a blog, they could explain the company position on the firing and subsequent offer to rehire the man.  It could be a small misunderstanding that could cost the company a large stack of revenue.  If it is a big misunderstanding, it may be lessened by explaining their side of what happened.  The MSM of course will not succumb to the big corporate line here, and may be painting the picture wrong.

The Rug Doctor could also be mining the blogosphere right now looking for what conversations are going on about the subject firing and comment about their side of the story.  I wonder if their PR people will run across this blog post and perhaps tell us their plan.  I would bet not.  If a company will fire a man for being beside his dying wife, I doubt they care too much about the opinion of a blog doctor.

[via The Denver Channel]

A Mickey Mouse Blogger?

While contemplating taking my kids to Disney World recently, I was wondering how I would finance such an operation and whether they would rather go to Disney World or college. I ran online to see if there were any package deals for a family of our size, and couldn’t really find much information that I was looking for that helped, and then it hit me, why doesn’t Disney have a blog?

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Disney has many characters that could post things to the blog, Mickey and Minnie Mouse could have blogs, we could hear what Cinderella was thinking today and what Goofy thought of the weather that day. These would be awesome character blogs and kids would love to read the blogs each day. What better way to connect with potential park attendees than a blog?

The Disney Blog could be a great communication tool for the park. You could post real time stats about attendance, weather conditions, special ticket prices, and the latest in ride waiting times. You could showcase a ride each week and take people behind the scenes and they could interact asking questions and suggesting things to better enhance the parks appeal to people of all ages. Each theme park could have a blog where daily posts discuss the latest news.

An open message to the people at Disney, I would be happy to explain the benefits of a Disney Blog. I could spend a few days talking about the way in which a Disney Blog could fit into any marketing and advertising scheme. Actually, it may take about 6 days and 7 nights. I think my wife and kids might lend a little expertise in the discussion as well, so you should probably plan on their attendance. Please let me know and you can send your private jet to pick us up.