Abby Johnson of WebProNews got a chance to catch up with me while we finished up our presentation about hiring professional bloggers while out at the Blog World and New Media Expo in the Executive and Entrepreneur Track. I moderated the panel of Darren Rowse of Problogger fame, Will Chen and Greg Go. It was a fun session and even I was able to learn a few things. Here is the video that Abby did following that session.
Jim Turner and WebProNews Talk About Professional Blogging in Las Vegas
Fast Company: A Magazine That Understands Social Media
A friend recently sent me an invite to join a new social network. These days it is difficult not to receive an invite to join this network or be a user of this or that new application. Everyone has a some “social” sprinkled in their recipe for success. What stood out in my mind about this particular invite was the fact that is was an invite to join a magazine’s idea of a social network. Yes, a magazine.
Fast Company seems to get the idea that a community built around the content and their brand is a good idea. This is a bold move for a property that began on the old school way of generated content and the revenue model of advertising. They see the new generation of how people consume information, and the new movement of the social graph.
Ed Sussman’s article asks the question:
Starting today, we become the first major media website to tackle the following problem: Can a business publication blend journalism and online community to create something better than either by itself?
That is truly the new age of thinking among magazines. I talked before about the New York Times and how it needs to change its way of thinking and how it does business. Perhaps Fast Company is showing the way of the new media and how old media needs to embrace the idea that their readers and consumers are in control of their own ways of consuming information.
I am going to follow closely with how this new way of sending the magazine’s content and how they include their readers. Frankly, I am a little burnout on building another network of friends, followers, and the like, but it may be a great idea that is going to be adopted by others. I guess we need to get used to the idea that we must find new ways to connect easily. I’ll meet them half way on this one.
The New Era of Social Media: The Growth Stage and Education
On the same vein as my lost post regarding a blogging hiccup or what I see as a new era of business blogging, we are now at a crossroad of corporate advertising, marketing and PR online. There are many forward thinking companies that are early adopters, and especially in the technical world where technology is seen as a tool to harness if you want to succeed. So where are we in the adoption of social media as it relates to the rest of the companies and corporations? We are at a new beginning, the stage of educating the rest of the world. Those companies that didn’t get it, the ones that want to see what the early adopters did and what worked and what didn’t.
We have seen it in our own business model here at One By One Media and Bloggers For Hire. We really didn’t have to sell real hard to get companies that were contacting us about business blogging and hiring bloggers. They wanted to adopt the technology and they wanted to make it a part of their online presence. They were already sold on the idea. All I or any other social media consultant had to do was implement the tools necessary for the company to join in the social media world. We had the good life then, and our sales were self fulfilling prophecies. Now we are in the education stage of the rest of the world. These companies and corporations are not yet sold on the idea of social media. In fact, I think it was stated best in a post and thread at the newly canceled Blog Business Summit.
Steve Broback wrote:
Like the Lambada, I don?t believe my original, 1990?s era event model is nearly as viable as it used to be, and certainly not so for the BBS. The BBS really never attracted the huge numbers of marketing and PR types that clearly *needed* to learn this stuff. I tried very hard with the Chicago event to attract that demographic and our efforts washed up on shore like a dead fish.
In addition, we emailed, snail mailed, and telephoned 250 CTOs and CIOs and invited them to come and learn how Wikis and blogs can enable internal knowledge sharing. They were terrified, and only 3 signed up. A couple even said they were ?too busy? with their current efforts to reign in email overload to take the time to attend(!) (emphasis added)
This was a very astute thought and a comment by Kevin Hillstrom about the event:
In the posts of the past two days, one can see that you feel hurt by spending so much time and effort to evangelize something you believe in, only to have to make tough choices that may, on the surface, appear contrary to what you?ve evangelized over a period of several years.
It will probably be hard, but try to not blame people who ?don?t get it?. It is just as likely that people failed to do a good job of educating folks as it is that people ?don?t get it?. You?ll never know which of those two issues is the right one.
Teresa mentioned that companies that don?t get this are ?sunk?. They aren?t. They are simply missing an opportunity to improve the performance of their business.
When the conversation turns to picking on the ones who you are trying to evangelize, you make it that much harder to be successful in the long term.
Don?t feel bad about having to cancel something you so strongly believed in. Spend your efforts moving forward, showing folks that they can benefit by doing what you?re suggesting, and that what you?re suggesting is evolving and changing every day.
I sent two folks to your conference last year. One of those folks made a difference in her organization, armed with the knowledge she gained. Know that your efforts do help others who have an interest in your subject matter.
Kevin’s comment is spot on in my opinion. We will need to show the examples of the past early adopters. We need to take those examples and show the rest of the corporate world how the companies used the tool and how it benefited them and provide hard numbers for those companies to see for a return on their investment. As mentioned, Teresa stating that companies not adopting this social media tool are not sunk, but if companies want to differentiate themselves from their competitors, they can, if not, they are missing the opportunity. I think we agree on the fact that if a company misses out on enough opportunities, sooner than later they will eventually sink and die. It will be up to them if they sink or swim, but it is up to us as social media consultants to throw them a life raft if needed.
So where do we go from here? Now is truly the call for social media consultants to become evangelists. It’s time to stop preaching to the choir and truly find followers that want to succeed in business using social media tools. Now is when we have the tough sell. The easy sell is a thing of the past. Pull in your numbers, get those examples ready, and show what you have done, and what you can do in the future. It’s not going to be the easy contract that you get now, but one that you truly earn.
The Blog Hiccup?
My friend and mentor Paul Chaney recently asked a question on Facebook about the writing on the wall of the possibility of blogs exiting stage right. His question:
Two things happened this month that are of significance where business blogging is concerned. Rick Bruner offered up the BBC domain for sale and BBS Chicago was canceled. What do you think that says about the state of business blogging as a trend?
Paul has been around long enough to see the rise of blogging, and the now plateau we seem to be seeing in the area of business blogging. I responded with a short answer:
I think the shine has left the tool, and we are seeing a bit of a paradigm shift in the tech industry to newer applications. As far as businesses are concerned we have seen the early adopters, now we are beginning to see others see what it’s all about.
My idea is that in the tech industry and the early adopters, blogging is old news. Who was attending blogging conferences and reading about business blogging? The tech industry and those early adopters. Now it’s time to start selling the idea to those that have not already had a taste of the Kool-Aide, or are savvy to what blogs can accomplish. This is the hard sell era.
Paul assured me in a conversation he and I had about his question:
I think blogging has matured as a marketing and business communications practice and found it’s place in the overall spectrum. It will still continue to grow, though at a more measured pace than before.
Paul is working on his own plans for his new role at Bizzuka, Inc., as its new Internet Marketing Director. I hope the company knows what an asset they have hired in Paul to run their Internet marketing. As soon as Paul gets that company’s blog up and running I can assure you it will be on top of my subscribed feeds and must reads.
A timely post about the blogging slide, is a post by Richard called Is Blogging in “The Dip”? Are we Throwing The Blogging Baby and Bathwater out? I dont want to steal his entire post but he makes a very good point I would like to direct you to:
From where I sit, business blogging is just starting, so the future has not arrived. It is just emerging. As for those valuable ?Naked Conversations? between businesses and people, I sense they are also just in their infancy. And those conversations are found in blogs ? every day, hundreds of them, good, bad, fun and serious. Real people conversing among themselves, and sometimes with businesses. I am not seeing these real conversations at YouTube or using video. Nor do I see those connections at MySpace or FaceBook. Certainly not to the same and open extent I see them in blogs. Are we leaving the promise of blogging behind to pursue the next big thing, without ever realizing its potential?
I?m even wondering if blogging is in Seth Godin?s ?The Dip? and is going to need that focus and attention to get it through the dip, to realize all it could be. From my travels around the web, blogging is still producing the most genuine conversations between a business and people who want to talk about that business. But maybe I just don?t get it all yet either?
As Shel Israel recently noted (and reminded me personally, for which I say “Thanks Shel!”) ?Naked Conversations was essentially about conversations replacing messages because of the internet. We called that part a revolution and we still do. We talked almost exclusively about blogs because they were the only power tool of the conversational revolution at the time. What has changed is that there are now a great many tools and anyone can use any combination of them.? In this vein, Hugh ,over at Gaping Void, made it clear that ?Bogging isn?t for everybody, Web 2.0 is for everybody
I just think we need to be careful. Facebook has great features for sure. There are lots of sexy Web 2.0 applications, but let?s not throw baby blogging out with the bathwater. That is where I still see real conversations emerging.
I agree with Richard’s thoughts here. Business blogging is not yet made it to mainstream. It has been looked at played with, used, abused, and tested and tried by those that do that sort of thing and been given its stamp of approval. Now it has moved on. It is seen now by that early group as approved, adopted, and sold as a tool that has passed muster. It now is entering the next phase which is implementation by all. It used to be that if you didn’t have a website, you were dead. Now since you are living with your website, if you don’t already have a blog, “your’e dead”.
A One By One Media Client Makes The Wall Street Journal
It’s not often we get to toot our horn around here, but when we can, I like to play it loud and play it often. I was reading through the comments section of the blog and noticed that Alex has given us a link to a Wall Street Journal article by Sarah Needleman entitled Blog It and They May Come. The article discusses small businesses and their blogging campaigns. It was a nicely written article and it does point our some of the problems we see from small businesses, this blogging thing is work.
To my pleasant surprise, about half way through the article I saw a familiar name. I was looking at a past client that used our services and is now being interviewed and quoted in the Wall Street Journal!
Making the Link
Ty’s Toy Box Inc., an online retailer based in Erlanger, Ky., has lured people to its blog about trends in the toy-licensing industry by having other blogs and Web sites link to it. The company arranged a link-exchange agreement in April with TheToyGuy.com, a Web site from toy-industry expert Chris Byrne that features news and product reviews.
“We coordinated it so that occasionally our blog and Chris’s blog are about the same issue, but from different perspectives,” says George Stolpe, vice president of business development and media relations for Ty’s Toy Box. The two blogs link to each other in each post, he says.
Ms. Melberg says the links help boost a company’s search-engines ranking because blogs recommended by external sources rank higher than ones without link referrals.
According to Mr. Stolpe, Ty’s Toy Box pays a free-lance writer to maintain its blog and says the total cost for it is “a very minimal amount.” He says while he can’t quantify the blog’s role in the near-triple-digit average growth in sales every year since its start, he has no doubt it has played an important part.
After seeing that I was proud of Ty Simpson and George Stolpe for sticking it out and seeing the power of blogging. They paid one of our bloggers for a while and decided on a different path but finally stuck to it in the long run and now they are a feature in the Wall Street Journal. I’m not saying all of our client’s will be this much of a success, but if I have anything to do with it you can bet I’ll try!
If You Missed Mediasphere Radio Today-Listen to Jeremiah Owyang and the gang on the archive
Did you catch the show today? No? Well you missed an awesome one. Yes, I know I say that every week, but IMHO they are getting better and better every week.
This week Jeremiah Owyang was our special guest, but no sooner did the conversation get rolling (we started with Hitachi), than did Chris Brogan call in (he pinged me on Skype first and I invited him)! Wait, the fun doesn’t stop there. As we’re getting into talking about Facebook, Teresa Valdez Klein calls in! I guess she couldn’t wait, because she’s our guest next week.
The conversation was really rocking, so rocking that I’m going to have to listen again to get it all. Lisa Padilla was asking questions via Skype. I think questions were coming in via Twitter as well(from Jason Preston and Jim Hathaway and later from Teresa herself) and I was trying to make sure I didn’t keep people on hold too long on the switchboard (and watching the back channel too!)
Oh but it doesn’t end there! Our good friend, and pet coffee dealer, Christian Burns called in to ask about his own company’s blog: Fidalgo Bay Coffee.
Jim and I, I think, are really starting to get the hang of this! It’s always a lot of fun every week. So … next Tuesday (the 27th), noon Pacific … listen in, call in, Tweet in, Skype in … however you want to, but be in the conversation with us!
Social Networking Behind The Firewall
Thanks to Teresa Valdez Klein for using Facebook to provide an interesting link, I was able to read an article written by Dennis Howlett about the use of social networks in a large company like Oracle. He sites an Oracle blog written by Jake Kuramoto in the Oracle organization. They built their own application behind the firewall and launched it in Alpha, emailing only a small number of the 60,000 employees at Oracle. As a result, they reported:
In the first hour of operation we went from 3 users (Jake, Rich, and I) to over 270 users. After 10hrs we were nearing 2,000 users and today we hit 10,000. Just over 1/7th of the entire company in under 3 business days. No marketing. No master plan. This was an experiment, remember. We were dumbstruck.
Is social networking contagious? Is it something that should be adopted by all companies? I think it may be in the future of many companies. Right now, companies are scrambling to keep out the use of applications like MySpace, Facebook, Live journal and all the other applications where people can be a part of a network. They would rather have people being productive, rather than networking with friends and family. That is certainly understandable.
What makes me very curious is the outcome this will have on the company as a whole. Once Oracle sees the popularity of the social network in house, will they then adopt the ability for others to join in the network from outside the firewall, like customers or others. Then will they take it even further by having the company itself join in networks outside the firewall? These are all very exciting times in social media for corporations and I for one am glad to see companies like Oracle adopt these ideas and experiment with them.
I wonder how many other companies will adopt the social networking behind the firewall idea? If you know about other companies using this application, please let me know. Perhaps we can take a chapter from Jeremiah Owyang’s book and make a list of Enterprise Social Networks.
Bloggers Unite! Bloggers Beginning Grassroots Movement to Unionize
I read via my friend David Krug at Telegraphik that bloggers in the political arena are wanting to start their own Blogger’s Union. Ashley M Heher of Fox News is reporting that:
In a move that might make some people scratch their heads, a loosely formed coalition of left-leaning bloggers are trying to band together to form a labor union they hope will help them receive health insurance, conduct collective bargaining or even set professional standards.
This could only be coming from the left of course. Oh sorry Tris, I said I wouldn’t do that!
I’m having a difficult time seeing Susie Blogger breaking kneecaps on a virtual picket line, or how this union would gather enough strength to actually be viable. The article goes on to state:
Few bloggers are paid for their posts, and even fewer are able to make a living doing the work. But many say they often devote as much energy and time to their online musings as they do to their salaried careers.
While bloggers work to organize their own labor movement, their growing numbers are already being courted by some unions.
I’m wondering what companies like ours would do if a union system would be formed. I’m certainly not a fan of unions, and I would not be adopting their charter or bylaws into my own organization. Yes, I can see where it might make it better for private companies to get better paying blogging jobs, but I don’t think we are at that point yet with the adoption of blogging as a viable career in most companies. Companies contact me everyday for wanting to hire a blogger, and when I give them a price, they usually get sticker shock. They are not yet ready to pay full salaries and in most cases are not even ready to adopt what would even be close to minimum wages for the amount of time put into a blog post.
It seems that the Writer’s Unions is courting bloggers to join their ranks. I’m not sure if this is in response to the latest debate of credentials for bloggers like journalists, but it seems that blogging is getting to be more of a mainstream idea in that arena.
The idea of a union may appeal to the ones looking for benefits, and other things unions bring, but I can see no way that they would compete with the free lancer, and the outsourcing taking place in corporations today. I will definitely be watching the talk on this issue. I will let you know now I would pay any of my bloggers the going union rate, but first we have to find companies willing to pay that amount. Good luck to them.
Google Is The Number 1 Lead Generator
At least in our company, we get most of our client’s through Google searches done by companies looking for a blogging consultant or looking to hire a blogger for their company. I ran through our client list to see the number of companies that have contacted us to provide a professional blogger or to consult them on a social media campaign. One of the things that struck me was that a large number of them that had reached us or found us as a result of a Google search.
The conversation that prompted me to look at this in this light was a phone call from a prospective client. We had discussed our services and he was happy with our business model and thought that we would probably do business in the future. He then told that he had a difficult time finding a service such as ours, but eventually had found it through search. He explained the roundabout way he happened upon our site, and I recognized a common theme to his search. Everyone of the other clients had a similar story.
As a small business without a corps of sale people and without a huge marketing budget and a advertising team providing our message, we rely solely upon word of mouth, and being findable. I preach the same to each of our clients. In order for your business to be successful, it has to be findable. It’s nice to see the sermon actually works for me as well.
A Product Problem is Great Blog Fodder
One of our clients have a great communication tool in their hands with a contact page on their blog. Many people that have purchased their product can come and get information about the products they sell and the industry news and information about the company. In this particular case, a
consumer had a problem with their product after purchase. They found the blog on the company website or through a search engine, and used the contact page on the blog. They could have also used the comment section of the blog as well, but chose to use the contact form. They explained their problem in the contact page and the blogger was able to immediately help them connect with the proper person to correct their problem or to allow an exchange of the product if necessary. This all seems very common in many cases, but it also provides a great opportunity to show other consumers that you are on top of customer concerns and work hard to resolve their problems if needed. This scenario offered a chance to post an article about the product problem, the reporting of the problem, and any resolution that has occurred as a result. This allows other customers to find perhaps the same problem and use the same process for resolution. A blog can also serve as a great customer service tool, and the resulting service can be used for some very important blog fodder.
[photo by Customers Rock]
Latest Comments