As we approach the Super Bowl this weekend, it is that time of year when we all gather around the television to watch our favorite event, not the game itself but the commercials that are aired during the game.  There have been parties centered solely around the advertisements, and they have sites dedicated to them, and those that have no idea what American football is that turn on their TV’s.

I was recently aware that Pepsi has decided to go in another direction for its advertising that normally takes place during the super bowl.  Many other companies are now getting online as well.  I think we are about to see this as a trend.  What is it that is capturing the hearts, minds, and most of all the attention of the public?  Facebook.

It used to be that the television was the pinnacle of the advertising world, and for the most part it still is, but that trend seems to be changing.  With Facebook now entering the hundreds of millions of users, brands are beginning to rethink their use of their advertising dollars.  In addition, the target is more precise and they are getting more conversions.  I have been try8ing to understand the metrics behind the idea of television advertising as well.  We used to hear of the millions of viewers that this show garnered, or the numbers of people watching each show, but there was never any real metrics to determine other than polls and ratings.  With Facebook and other applications, we can see the clicks, the landing pages, the exit pages etc.  It has a more precise feel to the campaign.

This is the way ot the future as it relates to advertising, and once the Facebook’s of the world can get millions of dollars to get your attention for 30 seconds, the next big thing will come along.

Sphere It

I was going through my feeds last night and funneling all of my reads as I tend to do in the evenings and sharing some of what I found to be interesting to my community through Twitter.  This is becoming more and more of a habit with me as I tend to pour through a lot of data.  What I think might be of interest to my followers I share.  I am generous that way.  Actually it is part of my overall plan to let the blogosphere and other platforms know that I exist—I network therefore I am.  I see a t-shirt in the makings here.

As I approached the 11:00 pm hour I noticed that my Tweetdeck was acting up.  I am the type that wants everything just to work.  I don’t care about the Internet service and other stuff I want it to work when I hit the power button.  The same thing goes for Twitter.  When I hit send and let everyone what is happening, I want it to work.  When it doesn’t I just chalk it up to another fail whale.  That is until today when I found out that Twitter was hacked.  Not  hacked by a 13 year old kid in his parents basement but by the “Iranian Cyber Army”.  Excuse me?  I was just watching a Leo Laporte show about Cyber Warefare and making fun of it actually on Twitter, but now I read that headline on TechCrunch.  You can see the rest of the coverage on Techmeme.

Twitter is starting to lose my trust.  Is this what we are going to expect out of Twitter’s future?  There has been numerous Phishing problems with Twitter and there are many other incidents just this year of them getting hacked and Google documents being obtained.  I am losing trust for Twitter quickly.  I hope they will learn from the recent attack and work on making adjustments.  Do you trust Twitter?  I’m not sure I would give them my user and password for…. Ooops!  [Runs to change password again]  I am clearly not trusting the Twitter world at present.

Sphere It

I think I have seen it all or in this case heard it all and then they come out with a Twitter song! This is awesome!

Sphere It

I have been keeping ahead of the game of new and shiny objects by trying out the latest and greatest in tools that can be used for social media programs at companies. I have always come back to the main point of view as it relates to tools that work.  I was reading a recent blog post by David Armano related to this very idea.  David states better than I can about dusting off some of the old tools before trying out new and shiny ones:

Your Blog(s): Your company is blogging. Congratulations. Is anyone listening? Blogging was the bright and shiny object of 2006-2008 and many companies found out just how hard it is to do well. Good blogging provides value. It is interesting and generates a healthy amount of comments and conversation which in turn generates a good dose of Google juice. It’s also terribly difficult to sustain. It requires cultural shifts within an organization, and has to be prioritized (read: made part of someone’s job). Frankly, I rarely see outstanding examples of a good company blog. That doesn’t mean it’s not worth doing (if it makes sense strategically), but doing it well is another story.

Many companies have still not taken on blogging as a tool that will work for them.  They have gone straight to Twitter or Facebook fan pages or none of the above as yet.  I am of the camp that blogs are a place to start, and a place to start a social media foundation.  I am dusting off the blog here and trying myself to get back into the swing of blogging for business.  This is the message I mention in most conversations.  Is you blog dusty?  Perhaps a little cleaning is in order and some attention given. Then you can go off to find a new and shiny tool.

Tags: Corporate Blogging, Professional Blogging, Bloggers For Hire, Social Media, Social Media Tools

Sphere It

I am behind the times on this one but I wanted to get it on my site to refer to it later.  This is a great video and worth the watch.

Some of the information in this video is already obsolete.  Social Media is moving at a rate that none of us can keep up with, and I for one sometimes must take a step back to look at the big picture to keep up with the rate of growth.

Sphere It

I am not sure that anyone in the tech world has written about Twitter more than the popular news site TechCrunch.  You may have a hard time picking out the single most popular Twitter post since after 38 pages of search results on the subject I lost count of the number of articles.  The most popular recently was the scandal involving ill-gotten documents from the folks at Twitter which Tech Crunch promptly published. But more on that in a minute.

Twitter launched today their Twitter 101 pages and of note was their "Key Resources" page which is contained under the domain related to http://business.twitter.com/twitter101/.  I quickly glanced at the people that were listed on the page, and noticed right away that TechCrunch had been snubbed.  Not a single time was TechCrunch mentioned.  You would think with 38 pages of info on the company and some of the best Twitter evangelists on the planet, they could have worked a link back to TechCrunch somewhere.  Some of the best Twitter information contained anywhere is contained on the TechCrunch site.

Now this could just be a matter of numbers or it could be that they could not find a good snapshot overview of their service or it could be some other political reason that Twitter was quick to leave TechCrunch off the list as I mentioned above and wrote about in the TechCrunch and the Twitter Documents post.

This is not going to be too unlike the "Suggested Users" list and I am sure there will be plenty of folks that will be screaming about why they were not one of the featured resources that are listed.  Congrats to Chris Brogan for getting on this page with his 50 Ideas on Using Twitter for Business.  Okay, their might only be 10 in there but 50 was a good number.

Sorry TechCrunch I can assure you that the folks at Twitter are not going to cut you much slack from here forward, but keep up the good reporting and evangelizing!

[Hat Tip to Laughing Squid Links for beginning the inspiration for this post through the photo above.]

Tags: TechCrunch, Twitter, Twitter For Business, Twitter Business 101, Chris Brogan

Sphere It

It used to be that in order to be seen as an influencer or to be really taken seriously in your niche or genre, you had to be on someone’s blogroll.  Being added to a blogroll gave you some credibility and it also helped you get read by others in your group.  You got to be one of the cool kids if you were recognized on a blogroll.  The goal was to get listed on a blog roll by someone with lots of readers as well.  It also helped you get read by others, or it helped your voice get heard. Being on a blogroll was the gold standard.

Now with the likes of Twitter we get more of a situation of more noise less signal.  It is difficult to be heard. 25 Million people all hoping their 140 characters get in front of someone to read.  You may have the best ever 140 characters in the history of the world, but to broadcast it to Twitter is to cast it into the sea of information hoping to find a home. I liken it to casting an SOS note in a bottle into the ocean and hoping someone finds it.  Chances are it may never get read by the person that matters.  Twitter can be the same way.  It seems that many online marketing types believe this a great way now to broadcast their message.  They think a message in a bottle is a good way to broadcast.  Cast a net big enough and sooner or later someone may hear what you have to say.  This is not the best case scenario unless you get on someone’s list or in a group.  Instead of blogrolls, we now can put our Twitter friends or followers into groups.  I use the popular application Tweetdeck, and I have many groups of my followers distilled into readable tweets.  I have my social media colleagues and I have technology people and parenting bloggers and no, even though I joke about it quite a bit I do not have a "Hottie" Twitter group. This is how I track what is being sent via Twitter by those I want to listen to and want to hear. I want to hear all 250 Million people out there but I have yet to figure that out sans some special paid for application.

This is how I read most of the important stuff on Twitter.  I go through a specific group and see what they are talking about and what they have to say.  It may be an hour after the fact when I re-tweet something or I comment or take notice, and the reason is, I don’t have time to scan the river of noise going by at 10,000 people a minute. In the instance I am talking about you get added to my group if you provide me good thoughts or value. I don’t want to miss your tweet.  The only thing is, my groups are not public.  I need to find something that allows me to show you my groups.  I need a public app that shows my Twitter groups, my blogroll of twitter friends. I need to develop this as a widget for blogs or web sites.  You can get on my group in in my Twoops (URL taken I checked)?  Anyone? 

Photo via Mykl Roventine

Tags: Twitter, Blogrolls, Web Apps, River of News, Noise vs. Signal

Sphere It

I am trying to wrap my had around the idea that Google may possibly be the next owner of our beloved golden child in the world of social media, Twitter.  Are we ready yet to turn the keys to the Twitter kingdom over to the folks at Google?  I have been a serious watchdog lately it seems talking about Twitter ethics and the gaming of Twitter and the eroding of all things pure about the application.

How about if we turn it over to Google and make it a part of that empire?  I know Techcrunch talked about it in terms of Twitter search and that it is becoming the real time search engine.  It makes sense actually and since they turned down the money offered by Facebook due to valuation issues and Facebook’s stock, I think it could be said Google has the bank account for it.  Google and the leadership at Twitter have had dealings in the past with Blogger so in fact there may already be that relationship.  We will see how this unfolds.  I am hoping to get some further analysis from some of the people in our industry to help me grasp the idea but for now I will just try to fathom a life of Twoogle.

Update:  You can read more about it at Techrunch and the rest of the folks on Techememe.

Sphere It

I have recently launched Social Mediasphere TV and added it to my list of blogs including this one and including Bloggers For Hire in the long list of blogs I contribute to and provide.  Social Mediasphere TV is an extension of the radio I was doing on Blog Talk Radio.  You can still go over and take a look at my archives at that location and I may still continue my on location live radio using that service as it seems to be a very simple solution to the technical issues related to live radio.

I will be doing my show continuing here forward on Tuesdays at 5:00 p.m. PST and 8:00 p.m. EST.  We will be discussing all things Social Media and as always we will have special guests, commentary and even you as listener can call in and ask questions make your own comments or just be a guest yourself.  I am still working through all of the issues with using the applications of the trade, but I have been given some good advice and help from many friends that are cheering me on to make this new project a success.  See you all on Tuesdays!

Sphere It

The bane of my existence currently is my ever increasing inbox of emails I need to respond to, and I am apparently only worsening the problem as I sign up for more and more social networks.  There is the wild game recipe club, the used furniture network, the parenting pull your hair out network, the underwater basket weavers network, and…well you get the idea.  I don’t actually belong to all of these clubs or social networks, but I can assure you they are out there with more then 3,600 clubs to join and be a part of online. One of the emails I get frequently is Classmates.com.

I was looking into this pre-social networking social network recently because I wanted to compare the use of it versus the use of Facebook.  I get my login found out about the page where I could go to see friends and others, and when I tried to navigate to the next step, wham!  The protective firewall dropped and I was shut out, barred, and could go no further.  The next step was something that baffled me.  They wanted me to join for a small monthly fee.  There went the idea of using Classmates.com.  Why?  The answer to that is easy, I can use Facebook for free.

The catch-22 here is the fact that we are all asking Facebook to find ways to monetize and not make it intrusive, and then when a company like Classmates.com is monetizing, we tell them in order to compete they have to make it free. It’s like those arguments I have with my kids.  The only one that understands the argument is 3 years old.  Classmates.com is making money for being a part of its network, and Facebook is free to anyone with a computer and an Internet connection.  It’s like getting cable television and paying for it and having it available over the free airwaves. 

Last time I looked Facebook was worth a boat load of money and it is all anyone is talking about.  Classmates.com comes on the radar as a vehicle for spam and it is immediately ignored.  There is no reason why Classmates.com should not be able to go toe-to-toe with the likes of Facebook and take a large portion of its market share.  I recently sent out a message over Twitter stating the same thing with the gist being, why would I use Classmates for pay when I can use Facebook for free?  I had lots of responses to that Tweet stating the same thing.

I am not beating down Classmates here as that would not be constructive, but I think I have a solution that might work for them.  Open up your application to everyone and bring down that wall.  Thought sounded somewhat Reaganish didn’t it.  It’s true however that they need to change their thinking.  Instead having that mass database grow stale and have everyone treat Classmates like the spam king of email, shop that database as well.  Those that are struggling, i.e. Yahoo, perhaps a purchase of classmates to take on the world of Facebook is a good move? Either way, we will see the likes of Classmates.com fade away as Facebook grows stronger, and then the next thing will come along and be better.

You are the Classmates.com CEO.  How do you compete?  I want to know how you take on Facebook free, when you are sitting on income already coming in?

Sphere It

Reading Marketing Profs Paul Dunay’s post regarding the company budget for social media I found it interesting specifically about the idea behind content creation. Paul states:

Ok but the real cost (again unlike the traditional media stuff) is in Content Creation to fill up those social media / new media channels – here is where the cost can get large. I happen to think I am very fortunate since I work at a consulting firm where many people are thought leaders – so we have no shortage of opinions

He does not get into the costs specifically as he does with pricing the actual tools of social media. The tools he itemizes are:

A Blog;

A Podcast;

A Video;

A Wiki; and

A Community.

I refer to these things as tools as I also believe that applications can be used in a social media planned budget as well. The applications are mostly free to very inexpensive. I did notice he did not budget for the activities surrounding the likes of Twitter or other which enhance the above tools. Basically, they are free. He is correct however when he states:

So unlike traditional media – Print, TV and Radio – which can cost big money. Social media’s upfront costs very little…

You have to read through his original post regarding the overall budgets to get an idea of the numbers, but I wanted to wrap my mind around the budget ideas first and foremost. The low cost of social media is right now making it a hot and much sought after way of accomplishing a company’s advertising, marketing and public relations strategy.

The real cost is the people that can manage this strategy, someone that can understand the uses of each tool and application and how to make it work for its intended use. This is where the budget has to be difficult to nail down. The person that is responsible for this doesn’t even have a job title or description these days. Is it the marketing person, the advertising person or the public relations person that handles this? What department do we charge for the implementation of this new way of handling our media? These are some difficult questions to answer. I am personally seeing many more job openings on job boards, and seeing recruiters provide the answers to the question of who to place in the position. The real question I have for Paul is the budget for the wage for this person. How much does your company expert in the leadership of social media get paid? Do you have a budget line item for a social media manager?

Sphere It

The other night I had a special and impromptu radio show talking about social media and what has become known as the  the Motrin video debacle.

During the discussion and roundtable of experts,  we talked about the idea that Johnson & Johnson, the parent company of Motrin, and more specifically, McNeil Consumer Healthcare the company that is heading up any campaigns, was not listening and did not respond to the situation in a quick manner.  That perhaps they had an opportunity to jump on this before it got to the heights it did and they could have done something more.  The response, and apology and the aftermath is a different post altogether.

In that discussion one of my guests, Jessica Gottlieb, mentioned that the company is big enough to have a team dedicated to listening to what is being said about them online.  I debated that this was not the reality of the situation. Even the largest of companies have no idea what is being said on a regular basis and they in fact have nothing in place to help them with this idea.  This also made me think of a scene from one of my favorite movies:

President: We didn’t see this thing coming?

 
Dan: Well, our object collision budget’s a million dollars. That allows us to track about 3% of the sky, and beg’n your pardon sir, but it’s a big-ass sky. ~ Armageddon (1998/I)

The line in the movie refers to the fact that a big asteroid the size of Texas was about to hit the earth.  The President of the United States wanted to know why we were surprised by this fact.

I thought about the Motrin incident with the Mommy Bloggers and the Internet in the same fashion.  Turns out the YouTube Video referred to was released to the website in September and didn’t really get known until a month later.  They were completely caught unaware.  The video went viral over a weekend, and I am sure that the folks that are in charge of the campaign were all home for their weekend off and had no idea what was coming.  The Internet doesn’t take weekends off. Monday morning, I can picture the CEO standing in a boardroom with the same conversation as above.  The department head responding the same way, “we are sorry but we don’t spend much time or money on this kind of thing.”

I recently attended,  as a representative of the IBNMA,  the Blogwell event put on by the Blog Council in San Jose a few weeks ago and I was introduced to this very idea by Debbie Curtis-Magley, at United Parcel Service.  Debbie is the whole department for their social media campaign as it relates to their online management or brand reputation management and quipped about having difficulty tracking the entire Internet, and knowing that their are quite a few people writing online about “sit-ups” and “chin-ups.”  She has her work cut out for her because like above, “it’s a big ass Internet”.

There are quite a few companies out their that do help companies with their online brand and reputation management and they have proprietary applications that they use to accomplish their task.  They specialize in making sure you are alerted to what is being said about you, your company, or about that crazy YouTube video you put up on your website that set off a wildfire response in the blogosphere.  They can also be there when something good happens.  Normally however, and most unfortunately, the good stuff does not get quite the play as the bad stuff.  What is being said about you and your company?  Are you listening?  It is after all a very big ass Internet.

I would challenge the people I mentioned above to leave a comment if you are monitoring the Internet.  Did you read this post or see it come across your screen?  Debbie, did you pick it up?  Jessica, can you leave a comment here in more than a day or two? How about my own folks at the IBNMA?

Sphere It

I continue to explain to people that this social media thing is not the quick fix, not the get rich quick and not the answered prayer or the be all and end all of business revival medicines.  Every time a story hits the Internet that gets a viral following, or a YouTube Video goes crazy, or something happens that causes a server somewhere to crash from the load of traffic to a company blog or website, I know I’ll be getting an email or a call.  The question first out the mouth of the caller or the subject line of that  urgent email:

“How can we get a viral component planned for our company?”

My response is something less than jovial, and sometimes it is met with sarcastic responses like “I wish I could bottle that”, or something along the lines of “Better yet let’s go buy that winning Powerball lottery ticket!” 

I recently read a post from a blogger that talked about those social media people that you need to run away from.  He hit the nail on the head when he said to run away from a consultant that says:

“We will implement a viral marketing strategy.”
Uh, no you won’t. Viral is the effect, not the cause. If someone says, “I can make a viral video,” please show him the door.

Yes, I completely agree.  Not only show them the door but make sure to report them to the social media police.

I tend to cringe when I see things like the company that somehow “positions” itself on page one of various networking sites.  The stars aligned well for them and they got a bump or large spike in traffic. Then I see them as they are bragging to all of their friends how their servers crashed under the weight of traffic that came to see their product.  Yes, it is pretty cool to watch and I have seen it happen first hand.

After that traffic spike honeymoon is over however, they don’t talk about the return to normalcy as they continue to struggle to get those much needed conversions.  In fact, they soon find that their conversion and other numbers have been skewed by the strange anomaly that occurred.  At this point, all we can really do as consultants is to tell you where and how to buy your chance at the golden lottery ticket, but I cannot tell you which one of those tickets will crash your server.

Sphere It

Technorati has been an icon of the blogosphere since Dave Sifry began the company to track blogs and provide bloggers with statistics and search.  It was the first thing people downloaded to their blogs, and the first part of setting up a blog.  They seem to have lost that celebrity status.  There are so many companies that have been cracking away at that Technorati keystone that it appears they may crumble.  I have been waiting to hear some news from the Technorati camp and it appears that news is bubbling up as reported by TechCrunch.

When I talked with Richard Jalinchandra in Las Vegas at the Blog World Expo in November, he mentioned then that Technorati was in for some changes and that he wanted to lead the company back to its glory days.  He couldn’t talk then about what he was doing but it seems that the cool stuff I expected and the things the head of marketing, Aaron Krane,  talked about on my Social Mediapshere radio show would make them a shining star again.  I didnt expect them to enter the advertising arena.

Tris an I questioned them on why they were not indexing search results past six months and it looks like they may be rethinking that with adding an advertising component to their search.  Arrington states:

Technorati will certainly be competing head to head with FM, although sources say they’ll focus on the long tail of the market as well (FM only takes larger sites). The network will be a self-serve exchange for bloggers (and other publishers) as well as advertisers. Ad units will include both display and text ads, and will allow units to be charged on both a CPM and CPC basis. (emphasis added)

I was hoping that Technorati would be adding some features that would be more than just another way for bloggers to add a revenue component to their blogs.  I want to see them return to an application I would run to five times a day because they offered a way to see stats and a something that was cool to experience as I did back in the day.

This is part of the reason I have hooked my wagon to the folks at Lijit*.  I certainly see that they have ideas to make their “wijit” something that is a first add-on to a blog.  I am not sensing that Technorati has that coolness factor in mind.  I certainly understand that after raising $20M in funding you might want to start thinking of making money and perhaps they will change the way they run their business and we have only seen the beginning of their new glory days.  It appears Richard is doing his job of CEO and is running the company in the best interest of those investors, but I for one want to see them do some things they used to do, only better.  Don’t make it about the page views make it about the blogger and a company that every blogger loves to use.

[photo via Brian Solis]

*Lijit is a client and I do some evangelism for them.

Sphere It

I have been preaching to people as long as I remember that “We live in a Google World.  I happened upon a post today by Owen Thomas (no I’m not a Valleywag reader, I thank Techmeme) about Google and its global market share.  He refers to a chart done by Efficient Frontier Insights showing the market share of the search engines across the globe.

Obviously as the chart shows, Google is enjoying the lion share of search marketing.  Some say it is because they are more targeted with their technology.  Others say it is because they have more advertisers and more publishers.  I think it is because they do search better than any other company.  It will be interesting to see if Microsoft is able to capture a little more piece of the pie and if they can put a dent in the market share owned by Google.  When I hear that Yahoo is thinking of outsourcing  its search to Google, it does not give me much confidence that Microsoft is getting the best in search from Yahoo, and obviously its search engine at MSN is not making much of a race of search in its own right.

UPDATE:  For a deeper analysis check out HipMojo.com

Sphere It