Blog Comments Help You Learn: The Road To Becoming An Expert

I am not yet an expert, but I am trying to learn to be an expert in my area.  This is why I read experts.  I pay attention to what they are doing and I learn from them. If I listen and store away what they are providing me I garner wisdom.  I read people from all walks of life, I read from the marketer, the advertiser, the public relations person and yes, the baker and candlestick maker.  All of the people I read and learn from provide me a path to the knowledge about how I can help other businesses.

If I comment on blogs and if I leave a question or provide another perspective on a post, it is because I have read the bit of wisdom and have participated.  It is not much different from sitting in a classroom and hearing a lecture and then participating in that lecture by commenting, asking questions or debating an issue.  This is my classroom and how I am hoping to earn my thousands of hours to get to be an expert in what I do (I think I only have 5 years or 10,000 more hours of study).

I tend to read a large number of blog posts.  In fact, I have more than one feed reader and they are broken down themselves into business reader and personal reader, and even that has some cross over between them so I even read some blogs twice just in case.  I try to absorb as much as possible from those around me I do consider an expert to help me get to the next level.  Comments foster learning just like it did in grade school when you wanted to know why clouds produced rain or why the sky was blue and all those things of wonder that come to your mind during class.  Ask questions, get involved, leave a comment.

Photo via Vito

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Common Sense: A Tailor Made Business

I have been doing an inordinate amount of reading and testing and looking and feeling and all the other things I try to do to get a handle on the state of the economy and how social media fits in with marketing, advertising, public relations and all of it, and I had in my mind what I would call an epiphany.  It may not be that much of a game changer to some, but to me it boiled a large amount of fertilizer into what I would refer to as the heart of the matter.  People like Seth Godin, Chris Brogan and others have one very difficult to obtain trait–they all have common sense.  That might sound like a "no kidding" statement but to many it seems like a far off planet we will never be able to reach.  They sell their common sense.

Businesses tend to get caught up in the bottom line, the minutia of day-to-day operations, the web of bureaucracy and other things that keep us unfocused and not able to keep our eye on the prize.  What some people offer is a way to get you back on track with the thoughts that started the business or made it successful to begin with and that is basic common sense.  Like a drink manufacturer that gets caught up in the "lime, the lemon and the wild cherry, when what they really need is someone to come in and say "Hey maybe you should just stick to cola."  They have their moment where they all high five in the board room and say, "This is awesome!!", and hand over their check.  I love that scenario in my mind. 

The guy that will be the most successful in the consulting business is the one that can’t really see the emperor’s new clothes.

Twitter About To Open A Can of Tweets

I am wondering how this will play out but I just had an opportunity to read through a TechCrunch article by Robin Wauters where it was uncovered that Twitter, Inc. may begin reaching out to people that are using Tweet in their applications or in their businesses and asking that they refrain from the practice.  This seems to me to be a day late and a billion dollars short.  I can’t understand how they are just now thinking of trademarking in as little time as May of 2009 the word Tweet.  What other words have they asked be trademarked?  What law firm sold them on this idea?  Surely if you began to get some steam as you did back in as early as 2007 you would have thought that some of these names associated with your brand would have been at that more valuable?  To begin this process now seems like an oops to me.  I actually like the email sent as it seems to give the impression that they have no weight behind the statement:

Hi,

Twitter, Inc is uncomfortable with the use of the word Tweet (our trademark) and the similarity in your UI and our own. How can we go about having you change your UI to better differentiate your offering from our own?

They feel "uncomfortable?"  Perhaps if they really thought this was a battle worth winning they would actually be more than just "uncomfortable."  I fully expect after the update to the blog post added after the fact wherein Twitter provides a response, that we will get yet another update that says something to the effect that, "We realize this seems crazy but we forgot to actually think of this before."  The next thing you know they will be printing up business cards and hiring a receptionist. 

This all seems to be the way this company is operating behind the scenes.  They fell into a great thing without realizing its potential or what it would turn into.  They then found that it was cool and might be worth some money to someone, then they found out that they should have some idea as to how to make money with it, and now they are realizing that they should be protecting it from everyone.  I just shake my head at the way this company is shaping up.  It must just be one comedy show after another behind he scenes there.  The great thing is, it is still loved by millions.

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How Does Listening Convert?

I have been talking about 2009 being the "Year of Listening".  This may be a little ahead of its time as we are still getting sign on for the idea that social media as a doctrine is even worth the space or tab for the business plan or model.  I think that social media gives an opportunity to do more listening and less shouting.  I even do this in the real world.  I tend to sit back and gather intelligence in a situation before I ever enter into the discussion or argument or whatever might be the mode of communication at the time.  I get more accomplished by first hearing what is being said and then contributing.  I tend to learn more about a subject and the people discussing that subject than I would if I jumped into the conversation early.  Many times I have done that I find myself with foot in mouth and backing out of the conversation sooner than later.  My first advice to many companies to to listen.

Now the other side of that coin that is usually the first reason many companies are not quick to sign on to the idea is listening does not convert.  I have heard many an executive tell me, "listening doesn’t sell."  After all that is the bottom line in a company selling your product or your service to the person that holds the money.  I recently spoke to a group and later the owner of the company met me in the hall and said "oh good someone that will explain how social media is going to help us SELL."  That four letter word is the only one I tend to hear from the likes of those looking at the bottom line.  I can assure you if sell is not the goal I will hear other four letter words that will describe certain feelings.  It really is only about the sell so how do you impart listening as a way to get the sale?  Listening does not convert.  Sure that statement might be true but when does your program have the ability to know when someone wants to buy or better yet what they want to buy?

I have been showing some companies that listening actually helps them sell.  I like to use the idea behind the tire swing.

Listening actually gets you to the final image, knowing what it is your customer actually wants.  The problem with that scenario is that the CEO or head of the department or whoever seems to be the decision maker has to be thinking about all the other panels in the cartoon above.  They have learned that making all the other departments happy and still coming in under a budget is what it is actually all about.  This is not listening.  If more of us actually listened for a while to find out what the customer actually wants, we could sell them that product every time.  Perhaps the problem is not that they don’t know what the customer actually wants, its what they can provide the customer from their company.  Maybe they sell jungle gyms and not tire swings.  This is a problem, and not something that social media will help them overcome. Listening converts but only if you actually listen.

Photo via sonyradio.com

Why Robert Scoble Is A Better Blogger Than Me

I have been traveling quite a bit lately and that has caused me to get seriously behind on a large amount of work that I need to accomplish.  I have finally caught up with my email inbox which usually hovers around 60 unread messages at any given time, which usually equates to the amount of Twitter bios I need to read to approve or discard.  I began digging into the RSS feed readers (yes plural) that I have disregarded that have been so overwhelmed that many of the search feeds I have for the likes of “business blogging” and “social media consulting” are defaulting to the most it will store.  In other words, I have much work and little time to get it done.  I know I play this off with the idea that I am also the stay at home dad of 4 kids at the ages of 9, 8, 4, and 3, and that has some merit but for the most part I have times when they are sleeping or are not in the picture that I spend catching up but I still think I can be more efficient. I know I need to explain the title of this post.  One of the things I need to catch up on that I have not been doing much of lately is finding what my mentors and friends and colleagues are talking about.  One of the people I admire and one that I think has his finger on the pulse of my industry is Robert Scoble.  I don’t intend for this to be a “Rah Rah Sis Boom Bah” about Robert, so let me explain using him as my example.

Robert is a busy person.  I thought that I was busy and had my hands in a lot of things and doing a lot of work, but for the most part I am not much different than your ordinary overworked and underpaid entrepreneur.  I have been to conferences and walked into that blogger lounge at 1:00 a.m. and have seen Robert’s wife Maryam begging to leave but he is still uploading the latest video and editing the last blog post before he turns in.  That is dedication and it is what inspires me most of the time when I am feeling overworked.  It makes me buck up and get things done more often.  Put to simple terms working hard makes you successful.  I know Gary Vaynerchuk preaches that from his own pulpit.  Working hard does actually payoff, but I must say I have worked hard for other people and all it did was make them more successful so I limit that to we entrepreneurs that want to get on top of the heap.  Sure I have been rewarded when working for others, but for the most part my hard work for them is just that, for them. I swear there is a point in here somewhere.

I just spent part of the morning reading blogs.  I have read all of the folks I love to read in my business, Chris Brogan, David Armano, Beth Harte, Amber Naslund, and yes the list goes on and on.  Many of them are also very much like Robert Scoble, and I could have used most of them as my title, but for me, Robert has been a blogger that has been cutting the trail for most of us in this business.  He is consistently good at what he does with his blog.  Let me give you some of the reasons he is good and why I often use him as an example to people when they want to know about how to be a good blogger.

  • Consistency -  Even when he is inconsistent he is consistent.  He puts things up to read during slow news days and up when things are going crazy.  Sure he does not have a blog post every single day but posts when he wants and has something to say, which in itself is very consistent.
  • Opinionated – He gives us his opinion.  He may be adding to the echo chamber of sorts but he always gets into his posts why he feels it is important.  Telling us why Twitter is cool is one thing but why YOU think it is cool and how YOU are using it or making it part of your life is another.
  • Academic – He is a smart guy.  I have made fun of him in the past about being a “camera salesman” and I mean that more in jest than anything, but he is very smart about business.  He has seen the emergence of some very cool technologies that have gone on to be big players and he seems to know what works and has great insights into what businesses can do with their product or service.  I can see why he has VC friends.  They want to know what he thinks is cool.
  • Human – He shows his human side.  I know when he is angry or when he is fed up or when he is happy about something.  I can see his humanness come through in his blog posts.  Not many people allow that or even begin to know how to impart that in their blog posts.
  • Integrity – In a world full of “sponsored conversations” and sell-outs to the little tidbits of advertising dollars, he stays true to what he does, good blogging.  This has offered far more rewards than a $500 gift card or a free T-shirt.  This has also allowed his access to some of the brightest minds and has opened doors for him that others will never have offered to them.  He keeps his eyes on the big prize.
  • Passionate – You can hear it in the way he talks about things.  His job, his wife and sons, and his friends.  I have this passion when I am a Daddy blogger and it helped me become a better blogger.  I have that passion but it does not always come out in my writing here.  Some days I write a post because I think Google might forget about me.  That is the wrong reason to put up a post.

As I indicated before, there are many many bloggers out there that have this very same resume and are doing it just as well in these areas or better.  I merely wanted to single Robert out as I had his RSS feeds on my list today and I began to feel very small in this big pond after reading and then looking back on my own blog and seeing how I have not been doing things well at all.  I have had some great posts and flashes of greatness in the past, but for the most part I can take what I have been taught by those doing it well and try to keep up with them.  I am not sure that is possible but I can hope to some day be like that. It took me back to a time when Robert called me out about my job as a blogger and I think maybe I need to go back to being better.  I am going to see if I can get into that swing and set out some goals for myself to add to the signal and not the noise.  For the moment I will leave you with that as I run into the next room to see if I can figure out what the kids just shattered on the kitchen floor.  Is summer over yet?  Thanks Robert, and when are you going to start that Daddy blog?

Photo via Wikipedia

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Living in a Facebook World?

For a long time I have been touting that we all live in a Google world.  We cannot seem to leave our house without first checking directions on Google, or order Chinese food without getting the local menu and number from Google, etc.  Many companies have come to us and asked, "How do we get on page one of Google’s search results?"  That has been the mainstay of my presentations about why companies need to get into blogging and other forms of social media.  I have yet to figure into the mix, Facebook.

Reading the article today that Wired put out about the "Great Wall of Facebook: The Social Network’s Plan to Dominate the Internet — and Keep Google Out", I began to think of living in a Facebook world.  I never really considered these to be rivals in the big scheme of things as Facebook is a social network and Google a search engine, but I see now that there are many players all jockeying for position in world of the Internet. 

I also think there is another small player that might be making things interesting and that of course is the social media darling of the bunch, Twitter.  They can help perform the function of both search and of the social network.  All of it actually has to do with data.  As we begin to see the emergence of what I call 2009 The Year of Listening, more and more companies are concentrating on brand monitoring and reputation monitoring and how they can get into community and infiltrate them with their brand, their message and their mission.  Yes, it is all about the business after all and that is the company that will win.  Which one will provide the best of all worlds?  Right now we are still living in the Google world, but there are some other players in the Internet solar system. 

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Nuts About Social Media

I have been trying to figure a way to work into the mix some of the businesses I visited and met while I was out in the islands and one of the things I thought of for the people at Mauna Loa Macadamia Nut factory was to allow them to talk about the processing of their delicious snack and how it is packaged and sent out to the various parts of the world.  I thought about how they could get a blog to their site to describe each of the seasons of growing, and harvesting, and also more importantly making their already open to the public tour a part of their everyday broadcast to the social media world.

They have a building where they do their packaging and processing and roasting.  As a group we were allowed to check out their assembly line type of roasting, processing and packaging.  I thought it would be a simple way to show the rest of the world this process using a simple web cam and their blog.  A page could be set up and the live stream run on the plant while they prepared and shipped their product. This could also be monitored for questions about the process, or a Q&A about what is being done and how. A few short hours a day could really turn into some sales for them overall.

They are a very retail oriented operation and I was thinking that they could generate a few more sales that would not only pay for their program, but also help with their brand.  The big Island was a wonderful place and this business is only one of them that is doing well on the island. Social media might just get them a little further as time goes on.  Now to see if I can find their Twitter page or if I can find them on Facebook.

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A Fond Farewell From Hawaii

I thought I would give you a taste of my new favorite Hawaiian singer and what we have heard just about everywhere here while in Hawaii. Enjoy!

A Nice Cool Dip In The Pacific

Captain Tim asked, "Are you with our group?"

"I am," I said as I looked at my phone to catch my last emails before I got aboard the raft we would be taking to Lanai. 

"How much does a boat like this cost?" Not that this was relevant to taking a snorkeling tour in Hawaii, which created a strange look from Captain Tim.  I was truly interested in the business of snorkeling and other things here while I visit.  I have been asking a number of questions related to the business aspects of tourism and excursions and other parts of the Hawaiian experience.

"$80,000 approximately", was the response from our Captain.

"Wow, not bad for a couple of long balloons and an outboard motor," I said in jest to let him know that I thought that was pretty high.

I then began to wonder how tourism sets the price for what we do here on Hawaii. I wondered how much I Captain made in tips and was paid as a result of the job that he did here. We are here but a short time and he has to live here year round.  I heard him make cracks about the $8 per gallon charge for milk, and hearing about the free drinks and giveaway pupu (appetizers) at the bar in town and thought, here is a man that is truly scratching out a living doing what he is passionate about.

He took us out across the channel to our destination which was called "The Aquarium". Once I jumped into the crystal clear water I knew exactly why it was called that.  I could see everything, and the coral structure and the brilliant fish colors were awesome.  We swam and looked at puffer fish and many other varieties and then as I got out of the boat and said "WOW", I was handed a cool passion orange juice and was also given some breakfast.  This is the life of the Captain, seeing the look on the face of those as I they exit the water after seeing Hawaii from underwater, and handing them some fresh fruit and breakfast.  I would say that is a good salary there, but it doesn’t pay all the bills.  I reflected that in my tip as I headed off and away from this Captain for what will probably be forever.  Thanks Captain Tim and enjoy your job as only you can!

For more information on Ocean Rafting you can visit their site.

Photo via: Island Star Excursions

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Diversity in Hawaii

One of the things that most of the local people here discuss is its diversity.  Many of the differernt cultures all come together be it tahitian, polynesian, portugese, japanese, chinese or other ethnic backgrounds, they all have their own language, philosophy and look. The same goes for resorts, hotels and other places we have been staying at here in the Hawaiian Islands. 

Some resorts are more into amenities like soap and lotions and spas, whereas others are more into the resort itself with, where it is located and what things you can do while there?  It has been interesting to note the different corporate look and feel so far between the Royal Hawaiian we stayed at our first night, the Grand Hyatt and now the Marriott.  Each has its own corporate culture underlying the Hawaiian experience.  I have had some very nice things about each of the hotels and some not so nice things, but that is after all the diversity I speak of.

As bloggers we have a different approach to our experience.  We are not just here to relax and have a good time but weare also here to create and produce some qaulity content.  I for one have been trying to live stream my experience and have my viewers go along for the ride, but that has proven nearly impossible since I have not been able to stay connected to the Internet for more than about 10 minutes at a time.  I actually received a nasty note from the Marriott as it thought I might be producing questionable content using their lobby Wifi.  Huh?  I’m promoting your hotel and resort…questionable? Not everyone is into the experience of blogging yet but they will be soon enough.  After all the Marriott does have a blogger.

I am now thinking that bringing my own Wifi with a broadband card is the way I should have gone.  That is of course until we go today to visit a volcano where even "my network" cannot reach.

Photos Via:  NASA and USGS

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