Social Media Strategies Don’t Matter – It’s All About The Execution

I have been writing this blog post for the last 5 years.  No, I haven’t been actually writing this post for that long, but I have been preparing to write this post for nearly that long.  You see I have been a strategist a long time in Internet years.  I have put many of those strategies together, and I am happy to say that many of them actually worked, but I must also say unfortunately, some of them and I should say more than I care to admit have probably failed.  I tried most of these ideas and “campaigns” on my own company and used myself as the test subject.  I have always tried them in my own marketing, advertising and public relations and as I said, some work and some don’t. This post is not about the “try” or “the idea”, but the execution.

Many colleagues out there are expert strategists.  Many charge a pretty penny to come up with a strategy.  In fact, I too charge for that, and some would say (you know who you are) not nearly enough, but that is for a another post.  There are some great plans drawn out on the whiteboard of board rooms, and there are some bar napkins that I would like to have in a shadow box case as many of our greatest companies started there.  My company in fact was sort of started as a dare I think one night after having had too many drinks.  Having a good job and a stable company to work for, why would I ever jump into the entrepreneurial pool? I blame the alcohol.

“Build a better mousetrap and the world will beat a path to your door.” ~ Ralph Waldo Emerson

All of us have the best mousetrap. That is our strategy.  We have the best way things can be done and the way that they should be done according to our extensive research and study. For my extensive study and research, (please see the archives here for a start) I have tried and failed and taken those ideas that have been most successful.  Some of it is still theory after all social media has been around less than some of my young children.  Given what we know of facts and how they are applied to each circumstance, all of the strategies seem to be close to the same Plan A or Plan B depending on which consultant or agency you happen to speak with about your company and needs.

I have noticed a trend based on some of the ideas and strategies implemented.  When companies are happy with a certain strategy it is only after the execution stage.  Most of them are all excited and gung-ho when the strategy is discussed and laid out in front of them, but the truly satisfied are not such until after the plan has been put into place and the results come to fruition.  Be it as simple as starting a company blog, setting up a comment policy, providing a podcast, or research on community outreach and providing that service and seeing your first conversion, the elation comes when the plan is executed.  It can be even more rewarding when a multifaceted and long and expensive journey has been commenced.

I am known for providing a sports metaphor now and then and this is not much different so I apologize for this ahead of time if you hate those. If I draw a play in the sand and at the snap of the football all goes to hell in a hand basket, the best laid plan pf x’s and o’s is not going to get me points on the board.  But when you truly make a plan, draw out a play and then deliver the ball to the end zone, all are happy and we get to celebrate with high fives all around.  Seems pretty simple.  The problem has always been execution.  As consultants or strategist are you executing your plan?  When was the last time you were in the end zone?

Tags: , Better Mouse Trap, , , ,

How Is Your Handwriting?

There is something to say about getting a handwritten note in the mail. It may go back to the day when I was a young boy and we actually walked a mile to get the mail and it was so rewarding just to find that you had a letter from someone.  My mother would read the letter as we walked back home.  Or it could be that it is special when someone takes the tie to sit down and labor out a thoughtful note and spend the money and time to make sure you get it.  Either way, it is an art I think that is slowly going away with new technology and how we can just update our status or send a quick typed out email with LOL typed into 6 times.

I decided I would sit down and do that this time as i had a special reason for thanking this person.  I pulled out my fourth pen amongst the crayons on the junk drawer before I finally found one that would mark a mark, and sat down with pen in hand and began to write.  Yes that type of "write".  I suddenly realized that I was way out of practice with writing.  I realized that I only write chicken scratched notes while on the phone with people, and it has bee months since I actually wrote a check. I am out of practice and not sure I can even read my own writing.

I decided I need to practice this a little more otherwise I can’t look my kids in the eye with a straight face when I scold them on their penmanship at school.  Who knows, perhaps they won’t actually have writing in schools anymore. They may have texting 101 or shorthand for mobile 101.  Sad.  Now the next problem I have is actually finding an address for someone that does include an @ symbol.

[Photo via Wikipedia]

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Old Media A Job and New Media A Hobby: The Problems of Free

I was reading through an article on Spiegel Online International and an interview of Chris Anderson, Editor of Wired magazine.  The article goes into detail as to the thoughts of Anderson and how he perceives the idea of new media.  I wanted to pull out some of the quotes from that article and comment on them.  The first of the comments that jumped out and smacked me across the face and it should others in the print media world was his take on the San Francisco Chronicle:

SPIEGEL: Your local newspaper, the San Francisco Chronicle, is fighting for survival. If it was to disappear tomorrow …

Anderson: … I wouldn’t notice. I don’t even know what I’d be missing.

In a word, OUCH.  Up to this point I was forming an argument in my head that the print media was another form of consumable information we all rely on for another take of a news story, but to say that a newspaper’s disappearance has not bearing on your world is a mind-numbing thought.  I wondered what Anderson would think if a statement about Wired would make him have talk differently if it were to shut down tomorrow?  I think he goes into the real reason why that wouldn’t happen, and a take similar to what I inferred with the remaking of BusinessWeek. His take on the cost of old media:

Anderson: The math of profit is pretty easy, revenues minus cost. You do your best on the revenue side and if you are not making money you lower your costs. The problem is not that there isn’t money to be made online, it’s just that our costs are too high.

This seems like a no brainer but for some it seems that this is the mountain they cannot climb.  The problem is that there are people out there giving away the cow for free which is of course the book Anderson released.  He goes into the economy issue:

Anderson: Attention and reputation are two non-monetary economies. The vast majority of people online write for free. We’ve tried paying some of our bloggers and they thought it was insulting. They’re not doing it for the money, they’re doing it for attention and reputation, or just for fun. For example, two years ago, I started this Web site called geekdad.com. It’s about being a dad and being a computer geek. We’re writing about how to do things that are fun for kids and fun for dads. It’s a community project, everyone contributes for free but we now have an audience bigger than many newspapers. And there are an infinite number of sites like this out there.

Not only are there an infinite number of sites out there that are doing just as he states, but they are doing it on budgets that most expense accounts could not cover in the traditional industry.  They are providing the news and they are doing it with close to nothing, which is completely game changing in this economy. 

I do like the end of the interview when Anderson is asked about charging for his book and they talk about "time is money."  This is somewhat of a dichotomy since nothing seems to be actually free.  This could be part of the reason we are in this situation to begin with, someone did it for free.

[photo via LA Times]

Tags: Spiegel Online International, Chris Anderson, , , , , ,

Blog Comments Help You Learn: The Road To Becoming An Expert

I am not yet an expert, but I am trying to learn to be an expert in my area.  This is why I read experts.  I pay attention to what they are doing and I learn from them. If I listen and store away what they are providing me I garner wisdom.  I read people from all walks of life, I read from the marketer, the advertiser, the public relations person and yes, the baker and candlestick maker.  All of the people I read and learn from provide me a path to the knowledge about how I can help other businesses.

If I comment on blogs and if I leave a question or provide another perspective on a post, it is because I have read the bit of wisdom and have participated.  It is not much different from sitting in a classroom and hearing a lecture and then participating in that lecture by commenting, asking questions or debating an issue.  This is my classroom and how I am hoping to earn my thousands of hours to get to be an expert in what I do (I think I only have 5 years or 10,000 more hours of study).

I tend to read a large number of blog posts.  In fact, I have more than one feed reader and they are broken down themselves into business reader and personal reader, and even that has some cross over between them so I even read some blogs twice just in case.  I try to absorb as much as possible from those around me I do consider an expert to help me get to the next level.  Comments foster learning just like it did in grade school when you wanted to know why clouds produced rain or why the sky was blue and all those things of wonder that come to your mind during class.  Ask questions, get involved, leave a comment.

Photo via Vito

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Common Sense: A Tailor Made Business

I have been doing an inordinate amount of reading and testing and looking and feeling and all the other things I try to do to get a handle on the state of the economy and how social media fits in with marketing, advertising, public relations and all of it, and I had in my mind what I would call an epiphany.  It may not be that much of a game changer to some, but to me it boiled a large amount of fertilizer into what I would refer to as the heart of the matter.  People like Seth Godin, Chris Brogan and others have one very difficult to obtain trait–they all have common sense.  That might sound like a "no kidding" statement but to many it seems like a far off planet we will never be able to reach.  They sell their common sense.

Businesses tend to get caught up in the bottom line, the minutia of day-to-day operations, the web of bureaucracy and other things that keep us unfocused and not able to keep our eye on the prize.  What some people offer is a way to get you back on track with the thoughts that started the business or made it successful to begin with and that is basic common sense.  Like a drink manufacturer that gets caught up in the "lime, the lemon and the wild cherry, when what they really need is someone to come in and say "Hey maybe you should just stick to cola."  They have their moment where they all high five in the board room and say, "This is awesome!!", and hand over their check.  I love that scenario in my mind. 

The guy that will be the most successful in the consulting business is the one that can’t really see the emperor’s new clothes.

How Does Listening Convert?

I have been talking about 2009 being the "Year of Listening".  This may be a little ahead of its time as we are still getting sign on for the idea that social media as a doctrine is even worth the space or tab for the business plan or model.  I think that social media gives an opportunity to do more listening and less shouting.  I even do this in the real world.  I tend to sit back and gather intelligence in a situation before I ever enter into the discussion or argument or whatever might be the mode of communication at the time.  I get more accomplished by first hearing what is being said and then contributing.  I tend to learn more about a subject and the people discussing that subject than I would if I jumped into the conversation early.  Many times I have done that I find myself with foot in mouth and backing out of the conversation sooner than later.  My first advice to many companies to to listen.

Now the other side of that coin that is usually the first reason many companies are not quick to sign on to the idea is listening does not convert.  I have heard many an executive tell me, "listening doesn’t sell."  After all that is the bottom line in a company selling your product or your service to the person that holds the money.  I recently spoke to a group and later the owner of the company met me in the hall and said "oh good someone that will explain how social media is going to help us SELL."  That four letter word is the only one I tend to hear from the likes of those looking at the bottom line.  I can assure you if sell is not the goal I will hear other four letter words that will describe certain feelings.  It really is only about the sell so how do you impart listening as a way to get the sale?  Listening does not convert.  Sure that statement might be true but when does your program have the ability to know when someone wants to buy or better yet what they want to buy?

I have been showing some companies that listening actually helps them sell.  I like to use the idea behind the tire swing.

Listening actually gets you to the final image, knowing what it is your customer actually wants.  The problem with that scenario is that the CEO or head of the department or whoever seems to be the decision maker has to be thinking about all the other panels in the cartoon above.  They have learned that making all the other departments happy and still coming in under a budget is what it is actually all about.  This is not listening.  If more of us actually listened for a while to find out what the customer actually wants, we could sell them that product every time.  Perhaps the problem is not that they don’t know what the customer actually wants, its what they can provide the customer from their company.  Maybe they sell jungle gyms and not tire swings.  This is a problem, and not something that social media will help them overcome. Listening converts but only if you actually listen.

Photo via sonyradio.com

Nuts About Social Media

I have been trying to figure a way to work into the mix some of the businesses I visited and met while I was out in the islands and one of the things I thought of for the people at Mauna Loa Macadamia Nut factory was to allow them to talk about the processing of their delicious snack and how it is packaged and sent out to the various parts of the world.  I thought about how they could get a blog to their site to describe each of the seasons of growing, and harvesting, and also more importantly making their already open to the public tour a part of their everyday broadcast to the social media world.

They have a building where they do their packaging and processing and roasting.  As a group we were allowed to check out their assembly line type of roasting, processing and packaging.  I thought it would be a simple way to show the rest of the world this process using a simple web cam and their blog.  A page could be set up and the live stream run on the plant while they prepared and shipped their product. This could also be monitored for questions about the process, or a Q&A about what is being done and how. A few short hours a day could really turn into some sales for them overall.

They are a very retail oriented operation and I was thinking that they could generate a few more sales that would not only pay for their program, but also help with their brand.  The big Island was a wonderful place and this business is only one of them that is doing well on the island. Social media might just get them a little further as time goes on.  Now to see if I can find their Twitter page or if I can find them on Facebook.

Tags: , , , , So Much More Hawaii Tour, ,

A Fond Farewell From Hawaii

I thought I would give you a taste of my new favorite Hawaiian singer and what we have heard just about everywhere here while in Hawaii. Enjoy!

Just A Walk In The Park

We kept driving up, up and up some more.  As we finally reached the summit where the lodge was located we were at our destination.  Then we headed to the trail head where we went down, down, down and more down until we saw the most breathtaking drop off and steep canyon walls you can have without a helicopter ride. 

"Stay away from the edge," I heard a few times as I thought to myself that seemed obvious.  Obvious until I kept wanting to see the bottom, but we were so high that might have been tough.   The views were difficult to get focused in a camera as the depth perception was a tough thing to capture.

The dirt was a dark brown and reddish color where we get the idea of the "Original Dirt Shirt" color from in the shops where you can buy t-shirts, and it was ash and gravel mix.  The best part was getting to eat a flower as I walked on the trail and see some of the vegetation.  But by far the coup de grace was of course the waterfalls.  Our guide was pleasant and had lots of information and in fact I wanted to go on other tours that they offer like Kayaking on the Ocean and some of the other hiking things but that is probably for another trip.  You can see the lodge where we were and get a chance to see the "Hawaiian Emus" that watched us eat lunch.  Yes, Hawaiian Emus, that is for my hiking companion Melissa.

Tropic Thunder Blogger Style

We hopped into the back of an army person ell carrier and like soldiers heading off to battle we had our gear, harnesses and helmets.  The wet weather was welcome because it kept us cool and hydrated as the anticipation sucked the water from our system making us swallow hard.  This would normally be the description from a military blogger, but this describes the scene as we headed off to our zipline adventure.

I wasn’t really nervous about being dangled over the jungle until they told us a few of the details.  The highest line was 250 feet above the ground and the longest line was more than 3 football fields at 941 feet.  They had what they referred to as the "bunny line" taking it from the idea of a bunny slope in a ski area, and then the next 6 lines were for the professional zipliner.

One of my fellow travelers and I both knew we were in trouble when we thought it would be cool to do a video of us zipping through the jungle on our lines, and they indicated that if we dropped our flip cameras they would be gone forever.  Yes that is a long time.  I was hoping at this point that we would not drop ourselves and be gone forever.  The thing is this adventure is probably more safe than any other excursion I was doing while here in Hawaii. 

After our safety discussion we put our helmets on and went into battle.  Not the battle you would normally associate with war, but we had to battle the thrill and excitement of dealing with a rush of adrenaline and fun that went with this excursion.  I highly recommend this type of adventure to those of you that love the thrill of letting go and giving up control of nature.  Gravity works to your advantage sometimes and you can gather in the beauty and feel a rush all at the same time.  Thanks to the folks at Kauai Backcountry Tours for making our time there safe and enjoyable.

I gave the a little advice while I was there.  They need to be able to upload video or photos to family and friends back home.  So they need that router to be installed for Internet access.  I’m kidding of course, but to be able to have a sign waving behind the last guide that says thank you and come again might be a great way to have people upload that picture to Flickr!

80% of the movie Tropic Thunder was filmed on this property!

Photos: (My feet 250 feet above the jungle and @ChefMark)

Tags: HawaiiHTA, , , BackCountry Tours